Online
- I have not received my gift card, what can I do?
- What methods of delivery do you offer and how much do they cost?
- How can I purchase a UNIQLO gift card?
- What is my order status?
- How much does your alterations service cost?
- Online Alterations
- Do you offer alterations online?
- My item is faulty, what should I do ?
- Coupons Guide
- Where can I find my Guest ID?
- How do I subscribe to the UNIQLO Newsletter?
- The brand new UNIQLO website is here! Click here for details.
- I have received an incorrect item, what should I do?
- How do I register an account?
- If I need to change my address or other details, what do I have to do?
- The colour/size I am looking for is out of stock, what can I do?
- How can I find out what measurements UNIQLO sizes are?
- Where is my order number?
- Can I return my order if I paid with an gift card?
- ❗"Pick up in local parcel shop" delivery method temporarily unavailable. Please click here for more information.
- Pay in Store
- I would like to close my UNIQLO account
- How do I place an order?
- Deleting cookies and clearing cache
- I'm missing an item in my order, what should I do?
- I forgot my password, what should I do?
- Can I cancel my order?
- Difference between "Order history" and "Purchase history"
- Can I return my gift card?
- How do I redeem my UNIQLO gift card online?
- Does my gift card have an expiry date?
- I have lost my gift card. What can I do?
- How do I check my gift card balance?
- Where is my order confirmation email?
- Can I have a different billing address to my delivery address?
- How long does it usually take to receive an e-gift card?
- Can I make changes to my order?
- How do I make a bulk order of your products?
- Which forms of payment do you accept?
- My gift card is not working
- Paying with Klarna
- My order was cancelled but I think I have been charged
- What currency can I pay with?
- How do I know if you have received my order?
- Can I get a refund if the price has changed since I ordered it?
- Having trouble paying with Klarna?
- When will I be charged for my order?
- What happens if an item on my order is out of stock?
- I have a question about your sizing, colours and materials
- I would like to add another address to my account, is this possible?
- Can I pick-up my order from a UNIQLO store?
- What methods of delivery do you offer for Physical Gift Cards and how much do they cost?
- Is it possible to reload or top up my e-gift card?
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CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.
Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.
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