How can we help?

Store

• How can I purchase a UNIQLO gift card?
• What is your store returns policy?
• How much does your alterations service cost?
• Do you offer alterations online?
• How can I know if an item is available in store?
• Pay in Store
• Where is my nearest store?
• Store Opening Hours
• If I buy an item in-store, can I return it to you in the post?
• Can I return my gift card?
• I did not receive my store purchase E-Receipt
• Store Embroidery Customisation
• I have lost my gift card. What can I do?
• How do I check my gift card balance?
• Does my gift card have an expiry date?
• Can I return my item if I paid with a gift card in store?
• How do I redeem my UNIQLO gift card in store?
• Product Repairs
• What do I need to be eligible for an alteration?
• Can I have trousers ordered via Click & Collect altered without coming in to store?
• Will you deliver my alterations to me?
• Is there a minimum length requirement for alterations?
• Can I have jeans/trousers purchased online altered in store?
• What should I do if I have been doubled charged?
• Can I request to have an item held at the store for me?
• How long will I have to wait for an alteration?
• Do you offer alterations on non UNIQLO jeans and / or trousers?
• Do you have the same promotions in store and online?
• How do I contact a store directly?
• Do you offer gift receipts?
• How many times may I alter my bottoms?
• How long will I have to collect my alterations?
• Do you offer tax-free shopping?
• What should I do if I lost a personal item in store?
• Are your stores dog-friendly?
• Do you allow food and drinks in-store?
• I’ve had a pair of UNIQLO jeans / trousers for quite a while now and have decided that I would like to have them altered. Is this possible?