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Please allow approximately 7 days for the courier to deliver your parcel to our warehouse.

※Please be reminded to retrieve proof of your return postage and retain it until your refund has been confirmed. It is essential for our Customer Service Team to track your return upon enquiries.

Status of your return


Return Parcel Tracking: Royal Mail

You can track your return with Royal Mail tracking by clicking the link below:

Royal Mail Tracking

Your tracking reference number will be located on the receipt/card received when posting your parcel.

For the whole Refund Process Time Frame and frequently asked questions, please check the related article "When will I receive my refund?"

※It is highly recommended that you use the official UNIQLO return procedure. UNIQLO is not responsible for any damaged or lost return if other couriers are used.
※Failure to follow the above guidance may lead to a significant delay in the processing of your refund.