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Q. How do I use your chat support service?

How do I use your chat support services?

Chat support is the fastest way to get some help if you ever need it. We provide a Chatbot (24 hour availability) and LiveChat (9am-6pm Monday to Friday and 10am-5pm Saturday to Sunday) services to help assist you with your query.

Here's how to use these services:

STEP 1: Initiate a chat conversation

Click “CHAT SUPPORT” or "MESSAGE US" (if you prefer to use Facebook Messenger) on the page called “Help”. You can find the chat support button at the bottom of our FAQ homepage.

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STEP 2: Enter your inquiry and click the send icon. Alternatively, choose the category that is best suited to your query.
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STEP 3: Connect with a live chat agent.

We hope you were able to find an answer through our chat support bot. However if you still need further support, please select the “Chat with agent” button and the bot will connect you to one of our agents. Our agents are available from 9am to 6pm Monday to Friday and 10am-5pm Saturday to Sunday. 

STEP 4: End the chat conversation

Click the ' X ' on the window, or select "End Conversation" from the Chatbot once your query has been resolved.

Alternatively, we offer the same service via Facebook. Simply click the “Message us” button and you can connect with one of our agents via Facebook Messenger.

 

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