2. Uniqlo Customer Service
  3. Return/Exchange
  4. Troubleshoot

Q. I do not live near to an Evri ParcelShop, how can I return my order?

In this case, you are welcome to return using a courier of your own choice. Do not register your return in our Returns Portal. You will not be charged the £2.95 return fee but you will need to cover the cost of your return postage and ensure to obtain traceable proof of return.

1. Do not register your return in our Returns Portal as otherwise you will be charged the £2.95 returns fee.

2. Package the parcel - Place the items you wish to return inside the parcel. Please be aware that all returned items must be returned in a resalable condition including the original packaging, tags and/or labels.

3. Include a note, within the parcel, with the following information so that our Warehouse Team can process your return. Please provide: 

Your Full Name
Your Order Number(s)
The product SKU code(s)

e.g. John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label).

4. Drop off your parcel at the courier of your choice and return the parcel to the below address.

Returns address:
Plot 10A Faraday Avenue,
Hams Hall Distribution Park
B46 1AL

Please note that failure to follow the above guidance may lead to a significant delay in the processing of your refund.
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