1. UNIQLO
  2. Uniqlo Customer Service
  3. Online
  4. My Order

Q. I have received an incorrect item, what should I do?




We want to resolve this as quickly as possible. 

Please submit your return request directly from the ‘Order History’ section of My Account. For more information on how to return an item, please click here.

Select the item you have not received, select the reason for the return (incorrect item received) and fill in the information about the incorrect item (product name/colour/size).

Unfortunately, it is not possible for us to reship the correct item, we will process a refund to the card used to place the order for the amount of the correct item.

Do you need additional support with an incorrect item in your order?

We are sorry to hear that you are having problems with your item. Please fill in the product support form so we can look into your case. You can also contact us via the CHAT SUPPORT service at the bottom of this page. Our customer service team will be happy to help you with any questions you may have.

Was this information helpful?
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.
Please let us know why this article is not helpful.
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.