I'm missing an item in my order, what should I do?

If an item is missing from your order, it could be because it was unavailable at the time we shipped your order or because your order was split into multiple parcels.

Please check your shipment confirmation email for any updates on your order details and to confirm if your order has been sent in two parcels. 

Do you need additional support with a missing item in your order?

We are sorry to hear that you are having problems with your item. If after checking you believe an item is still missing, please fill in the product support form by clicking the button below. You can also contact us via CHAT SUPPORT service at the bottom of this page. Our customer service team will be happy to help you with any questions you may have.

*Please click Product Support button above to submit more information regarding your order.