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Q. My item is faulty, what should I do ?




As soon as you discover a fault with your item, please process a return of the item through your UNIQLO account or guest account. For information on how to return an item, please click here.
 
Faulty item claims are no longer accepted through our customer center for orders placed after 06/08/2024. Please return the item via our online returns process.

Do you need additional support with a faulty or dirty item?

We are sorry to hear that you are having problems with your item. Please fill in the product support form so we can look into your case. You can also contact us via the CHAT SUPPORT service at the bottom of this page. Our customer service team will be happy to help you with any questions you may have.



 
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CHAT SUPPORT
CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.
By Phone
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday
By Phone
0203 960 5299
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday

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