Q. The brand new UNIQLO website launching August 2024! Please click here for details.🔧🛠️
Simple Shopping, Made Better
The UNIQLO online store will be unavailable from 00:00 on August 6th until August 7th while undergoing key maintenance. We're excited to bring you an improved shopping experience and new way to discover LifeWear when we return! We apologise for any inconvenience this temporary disruption may cause.
Due to the service changes which will take place in transition to our new website, there are some details which we really need you to know. Please read below:
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+ Promotion Codes and Coupons expiration
Heads up! All saved coupons and promotion codes will expire at 23:59 on August 5th. Make sure you visit the UNIQLO App or the UNIQLO website to use your coupons before it's too late!
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+ Click & Collect service temporary closure
From July 22nd, our Click & Collect service will be temporarily unavailable for all new orders. We apologise for any inconvenience this may cause. We look to resume our Click & Collect service on the 7th of August. Collection of Click & Collect orders will still be available until the 31st July from your selected store. After this date, uncollected orders will be returned back to our warehouse and a refund will be processed. Please see your 'Ready for Collection' message for details of your collection period.
Please note: all online orders over £50 are still eligible for FREE home delivery. -
+ Returns
If your order is placed before August 6th then you will need to return your order via the original Returns Portal, which will still be available after the launch of the new website.
Returns placed after August 7th will have to be returned via the new returns process and cannot be returned via the original returns portal.
How do I return my order?
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+ UNIQLO Account password reset
When accessing your account, after our new website launches, you will be required to reset your password as we make improvements to our security systems. Once you have reset your password, you will receive a £10 coupon in your account which you can use on your next order!