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Refund timeframes vary by the payment method used.
If you have paid by "Pay-in-Store", the refund can only be processed by the store you made the payment.

Table of Contents
＊Store Purchases
＊Online Orders
＊Important Notes
＊Frequently Asked Questions
 
Refunds will be processed in accordance with the return procedures at any UNIQLO UK store, regardless of where the original purchase was made.
Please see here for [How to Return Store Purchases].

• The refund timeline may vary depending on the policies of the issuing bank.
• If you do not receive your refund within the specified timeframe, kindly provide your order number and contact UNIQLO Customer Service.

 

Refund Process

1. Your item will be first transferred to Royal Mail's National Distribution Centre (NDC), then delivered to our Warehouse. Your parcel should arrive at our warehouse within 2 business days.
2. Once your item has been received back at our Warehouse, your refund will be processed within 14 calendar days after it has been received.
3. You will receive a refund confirmation email once your refund has been processed
4. The refund will be processed and completed within 3-5 business days, depending on the processes at your bank or credit card company. *Refund processing time is counted from the date you have received the refund confirmation email after your return is being processed.
*Please ensure that you retrieve your proof of return in the form of a Royal Mail Return Receipt.


   

• Shipping fees and gift wrapping charges are non-refundable. 
• A £2.95 fee per return request will be deducted from your refund. This is £2.95 per return request/parcel and not per item. Unless the return is due to our error, this cost is borne by the customer.
• Please note that during peak periods such as Christmas and New Year holidays, refund processing may take longer than usual.

 

• ▼ I have dropped off the return parcel to UNIQLO Warehouse a whole ago, have you already received it?

  A. If you used Royal Mail to return your order, please check the progress of your return by using your Royal Mail Return receipt number here: Royal Mail Tracking.

• ▼ The tracking shows that UNIQLO has already received my return parcel, why has my refund not been processed yet?

  A. You might see your parcel marked as "delivered". This means it's at the carrier's hub and will soon be on its way to our warehouse. your parcel should arrive at our warehouse within 2 business days.
  Our team will process your refund within 14 calendar days from the date our warehouse has received your parcel. Once it is processed, you will receive a refund confirmation email.
  The funds will be reflected in your account within 3 - 7 business days from the date you receive the email.

• ▼ I have received the refund confirmation email, why is the refund still not reflected in my account?

  A. Upon receipt of the refund confirmation e-mail, it takes 3-7 business days (depending on the original payment method) for the refund to be visible in your account.

• ▼ It has been more than 14 calendar days since the return parcel was delivered to your warehouse, however the refund has not been processed yet.

  A. We are sorry for the inconvenience this may cause. Please send us the following information via e-mail, we will get back to you within 24 hours.
       Information required:
       1) Order number
       2) Tracking number of your return parcel