How can we help?

Estimated delivery times from when the order is placed:

• Standard Delivery: 2–4 working days for most UK addresses 
• Express Delivery: 1–3 working days delivery for eligible postcodes
• Remote Areas: Highlands & Islands may require additional time

• “Working days” include Monday to Friday only (excluding weekends & public holidays).
• Some items may require longer due to stock availability or alterations.

• Free delivery eligibility is calculated after applying coupons or discounts.

UNIQLO UK partners with reliable couriers to deliver your online orders safely and efficiently.

• HIVED – for home deliveries within the London M25 area (fully electric)
• DPD – for home deliveries outside London and across the UK

You can identify your courier from your shipment confirmation email:

• HIVED Tracking:
  https://www.hived.space
• DPD Tracking:
  https://www.dpd.co.uk

• Tracking becomes active once your parcel has been processed by the courier.

• Q. I have not received my tracking details.

  A. We aim to dispatch orders within 2 working days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​
  
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.
  
  Helpful Link: How to Track My Order
   

• Q. It's past my order's estimated delivery date

  A. Sometimes minor delays can occur. Please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking at our delivery partners' tracking site, in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date. Please also check your text messages and email inbox in case there is an update there from us or our delivery partners. If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.