Can I change my shipping address after placing an order?

Q. Can I change my shipping address after placing an order?

Once your order is confirmed, we are unable to modify the shipping address, delivery method, or delivery date.
Please refer to the following options based on your order timing and delivery method.

Table of Contents
＊If within 30 minutes of placing your order
＊If more than 30 minutes have passed
＊Important Notes

If within 30 minutes of placing your order

You may cancel your order and place a new one with correct details.　
※ Orders paid via “Pay in Store” cannot be cancelled.
※ Our Customer Service team is unable to cancel orders on your behalf.
※ Item may be out of stock when reordering

Helpful Links
How to Cancel Your Order

If more than 30 minutes have passed

If your order has already shipped, you may contact the carrier directly for possible rerouting or delivery adjustments.
※For Pick Up in Store (Click and Collect)/local ParcelShop, changes to the selected store cannot be made.

Carrier Contact Information

DPD

Website: DPD FAQ – Change Delivery Address [dpd.com]

Phone: 0121 275 0500 (UK number)　Email: makeitright@dpd.co.uk

Operating Hours: Mon–Fri: 8 AM – 6:30 PM　Sat: 8 AM – 4 PM　Sun: 9 AM – 3 PM*. *Excluding Bank Holidays.

How to Change Address:

Use the DPD app or tracking website

Log in using your 14-digit parcel reference number to access the "Manage My Parcel" options or your delivery preferences.

※You can update the address as long as the first delivery attempt has not yet taken place.

※You can also redirect your order to a neighbour or a DPD ParcelShop.
HIVED

Website: HIVED Help Center [help.hived.space] Email: support@hived.space

Live Chat: Available via the yellow chat icon on their help page

Operating Hours: 9 AM – 8 PM, 7 days a week

How to Change Address:

Contact HIVED via live chat or email with your tracking ID and updated address.

They will assist if the parcel is still in transit.

※Updated address must be within HIVED's coverage area (inside the M25)

Helpful Links
How to Check My Order Status

Important Notes

Updating your address in your account does not change the shipping address for existing orders.
You can check your order status in your [Purchase History]. Even if you do not receive an email, your order will proceed as long as it appears in your history.
Shipment-related emails are sent to the email address used at the time of order. If you change your email address afterward, notifications will not be sent to the new address.

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Q. Can I change my shipping address after placing an order?

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