How can we help?

Table of Contents
＊Store Purchases
＊Online Orders
＊If You Cannot Return to a Store or Your Item Is Beyond 30 Days
 

We are sorry to hear that your item may be faulty. For purchases made in-store, please visit your nearest UNIQLO UK store so our team can physically inspect the item. 

What to bring?

Your receipt or other proof of purchase (e.g., bank transaction record).

You can find store addresses via our Store Locator.
If you do not live near a UNIQLO store, please refer to the section [If You Cannot Return to a Store or Your Item Is Beyond 30 Days].


Important Notes

• If the fault is not caused by UNIQLO, we will handle it according to our Return & Exchange policy. 

If your purchase was made online and is still within the 30-day return period, you can return faulty items through our online return service for a full refund.

How do I return a faulty item from an online order?

• Start the return via your UNIQLO account.
• Select  "Item was faulty" as the reason for return and press confirm.

• When your claim is approved, the return fee (€2.95) will not be charged.

For detailed steps, please check here [Online Orders｜How to Return]

Important Notes

• If the fault is not caused by UNIQLO, we will handle it according to our Return & Exchange policy. 
• There is no need to contact Customer Center in advance.

If your item was purchased online and it is beyond the 30 days return period or you are unable to return it to a store, we kindly ask you to provide us with some pictures of the faulty item so that we can better understand the issue with the product you received.
 

We need the following to process your request: 

• A picture of the care label attached to the item – showing the item number (e.g., 331-452710 (24-14))
• A picture of the entire item
• A picture of the fault/defect on the item
• A picture of the purchase receipt (in full)
• A short explanation of how the item was washed or cared for.

Please contact us using the Product Support Form and attach all the pictures along with your contact details.