Faulty Products

Table of Contents
＊Store Purchases
＊Online Orders
＊If Your Faulty Item Is Outside the 30-Day Return Period
 

We are sorry to hear that your item may be faulty. For purchases made in-store, please visit your nearest UNIQLO UK store so our team can physically inspect the item. 

What to bring?

Your receipt or other proof of purchase (e.g., bank transaction record).

You can find store addresses via our Store Locator.
If you do not live near a UNIQLO store, please refer to the section [If You Cannot Return to a Store or Your Item Is Beyond 30 Days].


Important Notes

• If the fault is not caused by UNIQLO, we will handle it according to our Return & Exchange policy. 

If your purchase was made online and is still within the 30-day return period, you can return faulty items through our online return service for a full refund. At this time, we are unable to offer exchanges or replacement items for faulty products.

How do I return a faulty item from an online order?

• Start the return via your UNIQLO account.

• In your Purchase History, tap the [Return] button for the relevant order. 
  
  If the return deadline has passed, the Return] button will not be displayed.
  
  Tip: 
  When viewing your Purchase History, each order will display a thumbnail image of one of the items included in that order, along with :

• the order date
• the number of items
• the total amount paid
• the pickup/delivery information (if applicable)
• You can use any of these details to help you quickly identify the order you wish to return.
  
  Review the return conditions and click [Return this item] 
  
  
  Select [Return], then click "Continue".
  
• Select  "Item was faulty" as the reason for return and press confirm.

• When your claim is approved, the return fee (€2.95) will not be charged.

For detailed steps, please check here [Online Orders｜How to Return]

Important Notes

• If the fault is not caused by UNIQLO, we will handle it according to our Return & Exchange policy. 
• There is no need to contact Customer Center in advance.

If your faulty item was purchased online or in-store and is outside our 30-day return period, or if it was purchased in-store and you are unable to visit one of our stores to return it, please send us some photos of the item. This will help us better understand the issue and determine the most appropriate next steps.
 

We need the following to process your request: 

• A picture of the care label attached to the item – showing the item number (e.g., 331-452710 (24-14))
• A picture of the entire item
• A picture of the fault/defect on the item
• A picture of the purchase receipt (in full)
• A short explanation of how the item was washed or cared for.

Please contact us using the Product Support Form and attach all the pictures along with your contact details.