How can we help?

• Open your Purchase History to view the current status and estimated delivery date.
• If your order shows "Available for pickup", you can collect it even if you didn’t receive the email.
• For orders still within the estimated delivery window, please wait until that estimated date range ends.

1. Go to Purchase History.
2. Find the relevant order.
3. If it shows "Available for pickup", it’s ready to collect. 

4. If the order hasn’t reached the store yet, wait until the final day of the estimated delivery range (e.g., for 21/06–24/06, please wait until 24/06).

Collect your order at the counter. Follow the method shown in your Ready for Collection email.

Counter pickup

• Show one of the following to store staff: your UNIQLO app membership ID, your collection barcode, or your order number.

• No payment is required at the store.
• Counter and locker locations vary by store—please ask staff if you’re unsure.
• You can’t change the pickup store or switch to home delivery after ordering.
• You can still collect your order without a pickup email if "Available for pickup" appears in your Purchase History.
• If the pickup deadline passes, your item will be returned and the order cancelled. Any related charges (e.g., shipping or payment fees) may still apply.