How can we help?

Important Notes

• Items without a return request cannot be accepted.
• The return address is displayed during the return request

A £2.95 fee will be deducted from your refund for each return label or QR code used. This charge applies per return request/parcel, not per item.
Unless the return is the result of our error, this cost is the customer’s responsibility.
If you send items using our prepaid label but no fault is found on our part, the equivalent shipping cost will be deducted from your refund.

• ▼  Where can I find my Purchase History?

  1. Open the Uniqlo app or visit the UNIQLO online store.
  2. Click the person icon in the top right or bottom-right corner.
  3. Select Purchase History  (you will need to be logged in).

• ▼  I cannot see my order in my purchase history. What should I do?

  If you cannot see your order in your purchase history. Please check the following points:

  1. Make sure that you are logged in to the correct account.
  2. Check if your order was placed using guest checkout. If so, please use the guest login and enter your guest ID to access your order.
  3. If you have created a UNIQLO account after placing an order as a guest, please make sure you are logged out of your UNIQLO account before logging in with your guest ID for your guest order

• ▼  I cannot find my guest ID

  After placing an order, you will receive multiple emails.
  Your Guest ID is listed in the email with the subject line “Your Guest ID”.
  Please check here for details.

• ▼  My Guest ID is invalid. How do I make a return?

  If you have your Guest ID but it is invalid after submitting in guest account login, here is what is likely happening and how to solve the problem:
   

  • This will happen if you are logged in to a UNIQLO account on the same device that you are trying to use the Guest ID. If you are logged in, please make sure to log out of the UNIQLO account and try submitting your Guest ID again.
    
    Please note, creating an account will not migrate your guest order to your new UNIQLO account. You will still have to log out of your UNIQLO account and log in to your Guest account, with the Guest ID associated with your order, to make your return.

   

  • You may be trying to access your guest account on the wrong country website. Please check which country’s website you are using by selecting the 🌐 icon at the top of our website.
    
    If you are using the UNIQLO App, you will need to click the 👤 button, and then select ‘Settings’. Here you will be able to select the correct country associated with your Guest order.

• ▼  Can I return an item at the store?

  Only exchanges are possible in stores. Returns cannot be made.
   

• ▼  Can I return more than one order in the same parcel?

  To ensure you receive the correct refund, please do not include items from different orders in the same package. You will need to pack these items separately and create separate returns for each order. 

  Please note that failure to follow these instructions may result in a significant delay in processing and an incorrect refund.
   

• ▼  What happens to my refund if I use a coupon?

  If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.
  
  Click here for more information.

• ▼  I have not received the shipping label/QR code email.

  If you have not received your return label or QR code via email, please note that you can also download them from your account (or guest account).
  
  To retrieve your Return Label or QR Code, please:

  1. Go to your Purchase History in your account (or guest account). 
  2. Locate the order and your return request.
  3. You’ll see buttons labelled “Print Label” or “View QR Code”. Click on these to access and download your Return Label or QR Code.

  Print Label
  
  
  
  
  QR Code / Barcode
  
  

   

  
  If you still can't retrieve your Return Label or QR Code please attempt to cancel your return request and create a new one. Doing so, you will not incur any additional return fees as you are only charged a return fee for each return parcel which is delivered to our warehouse.
  
  
  
  It could take up to 24 hours for you to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.

• ▼  Can I check the status of my return?

  When sending your return at a Royal Mail Parcelshop, you should receive a Royal Mail Parcelshop receipt. You can check the progress of your return by using your Royal Mail Parcelshop receipt reference number here: Track your return

• ▼  Can I use a different courier to return my order?

  To do this, please follow the instructions here.