How can we help?

• ▼ Order Status

  Ordered	Your order has been placed successfully.
  Preparing for Delivery	Your order is being prepared in our warehouse.
  On the way	Your order has left our facilities and is on its way to you. A shipping confirmation e-mail will include the estimated delivery date and tracking details.
  Delivered	Your order has arrived at the shipping address provided.

Carriers' Tracking Website

• DPD Tracking or the DPD App
• HIVED Tracking 

Important Notes

• Please allow time for the tracking number to be updated on the carrier’s website.
• Ensure there are no spaces when copying and pasting your tracking number.
• If tracking details are not available yet, please check again later.

• ▼ Order Status

  Ordered	Your order has been placed successfully.
  Preparing for Delivery	Your order is being prepared in our warehouse
  On the way	Your order is on the way to the store.
  Delivered	You will receive an e-mail once your order is ready for collection.

How to Collect Your Parcels

• Please bring along your e-mail confirmation (printed or on your smartphone). You can also show your UNIQLO App membership barcode for a quick and easy collection.
• You have 14 days from when your order is delivered to the store to collect it.

(UNIQLO Member)
You can also check your order by logging into your UNIQLO account and viewing your [Purchase History]:

• ▼ Order Status

  Ordered	Your order has been placed successfully.
  Preparing for Delivery	Your order is being prepared in our warehouse
  On the way	Your order is on the way to the ParcelShop. It may take 1-3 business days.
  Delivered	You will receive an SMS once your order is ready for collection.

  
   

Carriers' Tracking Website

• InPost Tracking 

Important Notes

• Please allow time for the tracking number to be updated on the carrier’s website.
• Ensure there are no spaces when copying and pasting your tracking number.
• If tracking details are not available yet, please check again later.

How to Collect Your Parcels from your local Locker or Shop

• You will receive an SMS and email delivery confirmation.. In order to collect your parcel, you must bring proof of identity with you. 
• Any of the below from of identification will be accepted:
  Order Confirmation / UK Passport / UK Driving License / Citizen Card / Birth Certificate / NI Electoral Card / Biometric Card 
• The shop will hold you order for 7 days. 

• You will receive an SMS delivery confirmation which will include your collection code. 
• Lockers will hold you order for 3 days.
• If multiple parcels don't fit in one locker, separate codes will be sent.
• If the locker is full, InPost will notify you and redirect your parcel to a nearby locker.

• Q. I have an issue with my delivery, what should I do?

  A. We are sorry to hear this. Please refer here for the guide to help you resolve the issue quickly.

• Q. I do not receive any pick-up notification, what should I do?

  A. Please check your spam/junk folder as often emails are redirected. You can also confirm the status of your order by logging into your UNIQLO account and checking your [Purchase History].

• Q. What happens if I am unable to collect my orders within designated period of time?

  A. If you are unable to collect your order within the designated time period, your order will be sent back to 

• Q. I have not received my collection code, what should I do?

  A. We're sorry to hear you have not received your collection code. Please check your spam/junk folder for emails from: inpost@inpost.co.uk for Locker codes and No-reply@mail.account.yodel.co.uk for Local Shop code.
  
  If you still cannot find your collection code you can use the InPost app, where your pick-up information will be available. Go to 'Parcel Tracking' on the 'Pick up' tab you will be able to see your parcel details. You should have also received a text message with your collection code.
  
  After following these steps if you are still unable to find your collection code, please contact InPost Customer Care team by calling 0330 335 0950. The opening hours are: Mon- Fri:7 am to 10 pm. Sat-Sun: 8am - 8 pm. 

• Q. My Parcel has been redirected to a different locker, what should I do?

  A. If your order has been redirected to a different locker it is because the locker you selected is full. InPost will be sending you the new locker location via email/SMS. 

• Q. My locker collection QR code is not scanning, what should I do?

  A. If the locker is not scanning your QR code, please refer to the email sent by InPost with the title "Your Parcel is ready to collect". In the Scan the code at the locker section you will find an alternative collection code and phone number that will allow you retrieve your parcel. 

• Q. My order tracking shows "Refused", what should I do?

  A. If the locker you selected in full, the tracking will initially show "Refused" as a status. Please be aware that InPost will redirect your parcel to a nearby locker and attempt a new delivery the following day, so please keep an eye on your email as the new location will be communicated to you over email.
  
  If the Local Parcel Shop you selected in full, the tracking will initially show "Refused" as a status. Please be aware that InPost will reattempt a new delivery the following day.