How can we help?

HIVED

InPost

• Q. I have not received my tracking details.

  A. We aim to dispatch orders within 2 business days and you will then receive an email with your tracking number once dispatched. To track your order, please click on the link in your shipping confirmation email.
  You can also view and monitor your delivery status in real time in your Purchase History here via the UNIQLO app or website.​
  
  
  
  If you still haven't received your tracking number AFTER this timeframe, please get in touch with our friendly Customer Care team via our contact details below.
  
  Helpful Link: How to Track My Order
   

• Q. It's past my order's estimated delivery date

  A. Sometimes minor delays can occur. Please allow 3-5 business days after the estimated delivery date for your parcel to arrive. If you have still not received your order, please check your parcel's tracking at our delivery partners' tracking site, in case it has been taken to a collection point nearby, or the tracking may have an updated estimated delivery date. Please also check your text messages and email inbox in case there is an update there from us or our delivery partners. If your order has not been taken to a collection point after 24 hours and is in transit with no updates, please get in touch with our friendly Customer Care team via our contact details below.

• Q. My order has been marked delivered but has not arrived.

  A. If your tracking information shows that your order was delivered to your address but you can't find it, please check the details below:

  • Check your Proof of Delivery in the delivery carriers' tracking site, as it is often left in a safe place
  • Check any secure locations
  • Or, check drop off points on your property such as a reception/concierge, mailroom and neighbouring properties where it may have been left

  If your address is an apartment or office building, please check with your building manager or concierge as parcels are sometimes moved to a secure location.
  If you're still unable to locate your parcel, please get in touch with your delivery carrier to lodge an enquiry and they'll investigate on your behalf as a priority.
  
  Helpful Link: How to Contact Each Delivery Carrier
   

• Q. I want to reschedule the delivery of my order.

  A.

  DPD

      To manage your delivery, open the DPD App or use DPD tracking and go to the “Manage My Parcel” section. From there, you can:

                  Reschedule your delivery to a more convenient date. 

                 Redirect your parcel to a neighbour or a DPD Parcelshop. 

  Please note that we are unable to leave your parcel in a specified safe location.
  
  You can also arrange a morning or afternoon delivery from Monday - Sunday using DPD VIP services in DPD tracking and the DPD App. VIP services are subject to fees.  
   

  HIVED

  To reschedule the delivery date of your parcel, please head over to your parcel’s HIVED tracking page linked here. You will also be able to access this page via the email updates you have received from HIVED so far.

  Once you’re on the HIVED tracking page, look for the area titled ‘Delivery preferences’ and click the arrow next to the 'Reschedule' section. There, you will be able to scroll through the available options and select a new delivery date. After selecting a new date and saving the changes, you will see the new date listed on your tracking page.

• Q. My order has been returned to UNIQLO.

  A. We’re sorry to hear this. Orders may be returned to us if there are any issues with the address, if delivery could not be successfully made or if the parcel is not collected in time. Please contact our Customer Care Team via our contact details below for assistance.

• Q. My delivery was not attempted.

  A. We're sorry to hear your delivery was not attempted. Please check your text messages for updates or the tracking on our delivery partner's website in case it has been taken to a local collection point.
  
  If your parcel is not at a collection point after 24 hours, we can request another delivery attempt with our delivery partner. Please get in touch with our friendly Customer Care Team via our contact details below and confirm your address and delivery instructions (such as leave in a safe place). Please note that these requests can take a few business days to action so keep an eye out for a text once your parcel is on board for delivery again.
   

• Q. I have not received my InPost collection code.

  A. We're sorry to hear you have not received your collection code. Please check your spam/junk folder for emails from: inpost@inpost.co.uk for Locker codes and No-reply@mail.account.yodel.co.uk for Local Shop code.
  
  If you still cannot find your collection code you can submit your email address on this page ("Enter email" box) for your code to be resent.
  
  You can also use the InPost app, where your pick-up information will be available. Go to 'Parcel Tracking' on the 'Pick up' tab you will be able to see your parcel details. You should have also received a text message with your collection code.
  
  After following these steps if you are still unable to find your collection code, please contact InPost Customer Care team by calling 0330 335 0950. The opening hours are: Mon- Fri:7 am to 10 pm. Sat-Sun: 8am - 8 pm. 
   

• Q. My order tracking shows "Refused", what should I do?

  A. If the locker you selected in full, the tracking will initially show "Refused" as a status. Please be aware that InPost will redirect your parcel to a nearby locker, so please keep an eye on your email as the new location will be communicated to you over email.