How can we help?

Sorry to hear that we have missed you when we tried to deliver. If this is your first delivery attempt, please note that DPD will attempt two deliveries. To manage your delivery, please try to reschedule your delivery date. 
 
You can reschedule your delivery date (Monday to Friday only) by:  

1. Locating your tracking number: This can be found in your email or SMS which you have received from DPD. 
2. Access the DPD website or app: Enter your tracking number to access the tracking page. 
3. Change the delivery date: Select the blue circle in the bottom right corner and select the "change the delivery" option in the menu. 
4. Select a new delivery day which is more convenient for you! 

If the second delivery attempt is unsuccessful, DPD will return your order back to us and we will process a refund.
 

You can find your DPD delivery PIN code in the email or SMS notification sent by DPD. If you do not have the PIN, the driver can resend it to your mobile or email. If you are unable to show the driver your PIN code, the driver will be unable to deliver your parcel. 

When placing an order with us, please ensure that you use an email address and mobile phone number which you can access. 
 

Due to security reasons, we are unable to deliver your order to a neighbour or a specified secure location.  
 

At this time, the PIN code is mandatory and cannot be removed.   

If you cannot find the PIN at the time of delivery, the courier can:  

• Resend it to your email or mobile phone.   
• Arrange another delivery attempt, usually the next working day. Alternatively, you can reschedule a new delivery attempt. 

Unfortunately, we are currently unable to provide this service. However, you can reschedule your delivery date to a day more convenient for you (Monday to Friday only). You can do this via the tracking web link in your email or SMS notifications from DPD.