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If any of the following applies, please check the relevant page:
Faulty Products

Table of Contents
＊Conditions for Return and Exchange 
＊Return Fees & Return Shipping Costs 
＊How to Check Return Reference Number and Return Address 
＊Other Frequently Asked Questions 
 

Return and Exchange Deadline

Within 30 days of receiving the product. The return due date will be displayed in your [Purchase History].
 

• ▼ Can I exchange or return an item if the tag has been removed?

  A. If any of the following are missing or damaged—tags, packaging, novelty items, gift boxes, buttons, or other accessories—we cannot accept exchanges or returns. 
  ※ If the tag has been removed but all accessories are intact, exchanges and returns are accepted.
  [Click here for Return & Exchange Conditions] 

• ▼ Do you accept return or exchange for items that have been altered?

  A. We do not accept return or exchange for item that had been altered (shorten/ hemmed).

• ▼ How should I pack my return? 

  A. No specific packaging required. Please use any sturdy box or bag you have. Return address will be shown on the return application screen.
  [Click here fore more information about How to Return]

• ▼ Can I exchange online exclusive product at the store?

  A. The exchange service is subjected to our UNIQLO physical store availability of colours and sizes.
  
  Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
  Please consider returning the item for refund and place a new online order. [Click here for How to Exchange for Online Orders}
   

• ▼ Can I cancel a return request? 

  A. Yes, follow these steps: 
  
  1. Go to [Purchase History]
  2. Tap [Return] for the order 
  3. Open the [History] tab and tap [Cancel Return Application] 
  4. Tap [Confirm Cancellation]
  
  Note: Once canceled, the Return ID and Authorization Code become invalid. If you still want to return, please apply again. 

• ▼ Can I return an item at the store? 

  A. No, for online orders, returns are not accepted in stores. Exchanges only. [Click here for Online Orders Exchange Details]
  
   

• ▼  I cannot see my order in my purchase history. What should I do?

  A. If you cannot see your order in your purchase history. Please check the following points:

  1. Make sure that you are logged in to the correct account.
  2. Check if your order was placed using guest checkout. If so, please use the guest login and enter your guest ID to access your order.
  3. If you have created a UNIQLO account after placing an order as a guest, please make sure you are logged out of your UNIQLO account before logging in with your guest ID for your guest order.