How can we help?

If any of the following applies, please check the relevant page:
Faulty Products 

Please review the [Return & Exchange Policy Overview] before proceeding with each procedures.

• Visit any UNIQLO UK store.
• Bring along: original receipt, and the product(s) in original packaging with price tags and labels.
• Queue at the cashier counter and request for a product exchange.

Important Notes

• You can exchange for any product of the same or higher price value. For higher-value items, you will need to top up the price difference.
• For exchange into a lower-value product, please consider a refund instead.

Refunds

• ▼ Can I exchange or return items at a different store?

  A. Returns and exchanges are available at any UNIQLO store nationwide. 

• ▼ I lost my receipt. Can I still exchange or return my item?

  A. Unfortunately, exchanges and returns cannot be processed without a receipt. 
  Note: Purchase history or product list cannot be used as proof of purchase

• ▼ What do I need for exchange or return procedures?

  A. Required items vary depending on the product and payment method. Please check [Return & Exchange Conditions].

• ▼ Why has my return been rejected?

  A. Your return may be rejected if:

  • More than 30 days have passed since you purchased the item
  • Original packaging, price tag, or label is missing
  • Item is innerwear 
  • Item is not in new condition (looks used or washed) 
  • Item is damaged (torn, stained, wrinkled) 
  • Item has odor (cigarette, perfume) 

• ▼ What happens to my refund if I used a coupon?

  A. If you used a coupon, the value of your coupon is distributed proportionately across all items in your purchase.
  When returning an item from a purchase where a coupon has been applied, the value of the coupon will be deducted if the final amount of your purchase is below the minimum spend requirement of the coupon.
  Please be aware that the coupon cannot be re-issued. [Click here for more information]

• ▼ Can I exchange online exclusive product at the store?

  A. The exchange service is subjected to our UNIQLO physical store availability of colours and sizes.
  
  Where a colour and/or size is not available at the store you are making the exchange, stock transfer between online store to physical stores will not be arranged.
  Please consider returning the item for refund and place a new online order. [Click here for How to Exchange for Online Orders]