How can we help?

• Standard delivery cut-off time is 6pm, Mon-Thurs (excluding bank holidays)
• Orders placed after 6pm Friday-Sunday will be shipped the next working day

Pick-up in UNIQLO Store (Click & Collect)

• Store will hold your order for 14 calendar days before returning it to warehouse.
• Bring delivery confirmation email or the SMS notification to collect your parcel.
• For more details, please click here

 
Pick-up from your Local Locker or Shop

• Parcel Shops will hold your order for 10 days before returning it to UNIQLO.
• Parcel Lockers will hold your order for 3 days before returning it to UNIQLO.
• A valid UK mobile number is required for your Local Locker or Shop orders. You’ll receive an SMS confirmation.
• Bring proof of identity to collect your parcel. Accepted forms include: Passport, UK Driving Licence, Utility Bill, etc.
• If someone else is collecting on your behalf, they must present ID with the same surname or proof of your identity.

• Q. Do you deliver to my address?

  A. UNIQLO delivers to most UK postal areas. However, we do not deliver to: 

  • BFPO addresses
  • PO Boxes
  • Channel Islands (including Isles of Scilly)
  • Freight forwarding addresses
  • International addresses (outside of UK)

  Next Day Delivery is unavailable for postcodes outside mainland UK (e.g. Northern Ireland, Isle of Man).

• Q. Is “Pick-up from your Local Locker or Shop” available everywhere?

  A. No, this delivery method is unavailable for certain UK postcodes. Availability will be shown at checkout. For details, please check here.

• Q. Can I send one order to multiple addresses?

  A. No, each order can only be delivered to one address. To send items to multiple destinations, please place separate orders.

• Q. Is my package insured? Do I need to sign for it?

  A. Yes, all orders are insured against theft and accidental damage during transit. Once delivered and signed for (or placed in a safe location), the insurance no longer applies.

• Q. Do you ship to PO Boxes or freight forwarding addresses?

  A. No, UNIQLO does not deliver to PO Boxes or freight forwarding addresses.