How can we help?

Once the order has been placed, we do not have the ability to change/modify any details of the order, including the address. 

We sincerely apologize for the inconvenience this may cause you.


Option 1. Cancel the order and place a new order

An alternative is to attempt to cancel the order and place a new order with the correct details.

You have the possibility to cancel and order within 30 minutes after placing it. You can only do this by logging in to your account, or guest account, and cancelling the order via the "Purchase history" page. After the 30 minutes have elapsed, you will no longer be able to cancel your order.

Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding. 


Option 2. Contact our delivery partners' Customer Service Team

If you are unable to receive your parcel at the address provided, you can update your delivery address contacting our delivery partners directly.
 

As long as the first delivery attempt has not yet taken place, you can change your address. To change your address, for an order delivered by DPD, you can the following: 

Use the DPD app or tracking website: Log in using your 14-digit parcel reference number to access the "Manage My Parcel" options or your delivery preferences. 

As long as your updated address is within HIVED's coverage area (inside the M25), to change your address please Contact HIVED Customer Service directly via their online chat or by emailing their customer service team.