1. UNIQLO
  2. Uniqlo Customer Service
  3. Online
  4. My Order

Q. My item is faulty, what should I do ?




 
As soon as you discover a fault with your item, please process a return of the item through your UNIQLO account or guest account. For information on how to return an item, please click here.
 
Faulty item claims are no longer accepted through our customer center for orders placed after 06/08/2024. Please return the item via our online returns process.



 
Was this information helpful?
YES
NO
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.
Please let us know why this article is not helpful.
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.

Send

Contact UNIQLO UK

CHAT SUPPORT
CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.
By Phone
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday
By Phone
0203 960 5299
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.