How can we help?

You can cancel your initial return request by following the steps below:

1. Click on the "RETURN” button associated with the order you were in the process of returning
2. On the next page, click on the "DETAILS" tab at the top of your screen
3. In this view, locate the item(s) that you would like to cancel your return request for
5. Select the “CANCEL RETURN” button for the item(s) that you would like to cancel your return request for
6. A pop-up will appear confirming your selection(s). Confirm your cancelled return request once more

Your return request has now been cancelled and the initial request will no longer show up in the “Return Details” section within your account.

Once your initial return request is cancelled you will need to process a new return selecting all the items you would like to return.