- Uniqlo Customer Service
- Return & Exchange
- Store Purchase
- What is your store returns policy?
What is your store returns policy?
Please keep your original receipt, as it must be presented for any return.
UNIQLO offers refunds or exchanges using the original payment method, provided that the item(s) are unwashed, unused, and in original condition, with all packaging, tags, labels and/or accessories (e.g. inner layers or spare buttons) intact and undamaged, within 30 days at any UNIQLO UK store. In-store purchases cannot be returned by post.
For purchases made with a gift card, please keep both your original gift card and sales receipt for us to process any refund.
If you obtained a gift receipt, returns can be processed for exchange only. Refunds require the original sales receipt.
Item(s) that cannot be returned:
1) Innerwear/underwear/socks due to hygiene reasons
2) Personalised item(s) (e.g. altered items, UTme, or RE.UNIQLO items)
3) Gift cards
UNIQLO offers refunds or exchanges using the original payment method, provided that the item(s) are unwashed, unused, and in original condition, with all packaging, tags, labels and/or accessories (e.g. inner layers or spare buttons) intact and undamaged, within 30 days at any UNIQLO UK store. In-store purchases cannot be returned by post.
For purchases made with a gift card, please keep both your original gift card and sales receipt for us to process any refund.
If you obtained a gift receipt, returns can be processed for exchange only. Refunds require the original sales receipt.
Item(s) that cannot be returned:
1) Innerwear/underwear/socks due to hygiene reasons
2) Personalised item(s) (e.g. altered items, UTme, or RE.UNIQLO items)
3) Gift cards
Contact UNIQLO UK
CHAT SUPPORT Operating Hours:
Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-5pm
Christmas Eve, Boxing Day, New Years Eve & New Years Day: 10am - 5pm
Closed : Christmas Day and Easter Sunday.
Monday-Friday: 9am-8pm
Saturday-Sunday: 10am-5pm
Christmas Eve, Boxing Day, New Years Eve & New Years Day: 10am - 5pm
Closed : Christmas Day and Easter Sunday.
By Phone
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Christmas Eve, Boxing Day, New Years Eve & New Years Day: 10am - 5pm
Closed: Christmas day and Easter Sunday
Christmas Eve, Boxing Day, New Years Eve & New Years Day: 10am - 5pm
Closed: Christmas day and Easter Sunday
By Phone
0203 960 5299
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Christmas Eve, Boxing Day, New Years Eve & New Years Day: 10am - 5pm
Closed: Christmas day and Easter Sunday
Christmas Eve, Boxing Day, New Years Eve & New Years Day: 10am - 5pm
Closed: Christmas day and Easter Sunday
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.
COPYRIGHT © UNIQLO CO., LTD. ALL RIGHTS RESERVED.
CHAT SUPPORT