2. Uniqlo Customer Service
  3. Return/Exchange
  4. Troubleshoot

Q. Have you received my return?

Please allow approximately 7 days for the courier to deliver your parcel to our warehouse.

※Please be reminded to retrieve proof of your return postage and retain it until your refund has been confirmed. It is essential for our Customer Service Team to track your return upon enquiries.

Status of your return

You may check the status of your return by submitting your order number and email address into the Returns Portal and selecting  "Track Returns Package"
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 Return Parcel Tracking: EVRi

You can track your return with Evri tracking by clicking the link below: 

Track your EVRi return

EVRi tracking reference number can be found on the Blue Evri Calling Card which you received when sending your parcel.

Return Parcel Tracking: Other courier

If you used a different courier service to return your order, please use the tracking service of the company that you used. Your tracking reference number will be located on the receipt/card received when posting your parcel. Here are some alternative courier services you may have used:

Royal Mail Tracking

Yodel Tracking

For the whole Refund Process Timeframe and frequently asked questions, please check the related article "When will I receive my refund?"

It is highly recommended that you use the official UNIQLO return procedure. UNIQLO is not responsible for any damaged or lost return if other couriers are used.
Failure to follow the above guidance may lead to a significant delay in the processing of your refund.
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