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Q. I don’t understand my tracking, can you help?

Of course, please see our guide to understanding your tracking below:
 

TRACKINGMEANING
Pre- advice loadedThe parcel has been despatched from the brand warehouse and is currently travelling to the courier depot.
Hub trailer Via sorterThe parcel is currently at the sorting office so that it can be packed and sent to your local depot.
Manifested for deliveryThe parcel is now ready to be delivered, it should be with you in the next 48 hours.
MODThis can be due to the parcel needing a label re-print or if the parcel is being passed to a 3rd party courier as our couriers are unable to deliver to the designated area.
Not Received by courierThe parcel has not been received by the driver and therefore the parcel will not be delivered on that day.
Address queryThe courier is unable to locate the delivery address, please supply us with more details so that we are able to locate the destination.

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