2. Uniqlo Customer Service
  3. Delivery
  4. Troubleshoot

Q. I have entered an incorrect address, what should I do?

Once the order has been placed, we do not have the ability to change/modify any details of the order, including the address. 
We sincerely apologize for the inconvenience this may cause you.

Option 1. Cancel the order and place a new order

An alternative is to attempt to cancel the order and place a new order with the correct details.
You have the possibility to cancel and order within 30 minutes after placing it. However, cancellation is only available on the order confirmation page. If you close the window or leave the page, you will not be able to cancel your order.
Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding. 

Option 2. Contact UNIQLO Customer Service Team

Dependent on the delivery option chosen, our team can attempt to intercept the order. But we ask for your understanding as we cannot guarantee that we will be able to do so before the first attempt of delivery is made. 
Please contact us as soon as possible, if you cannot receive your parcel at this address.

How do I contact UNIQLO?
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