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Q. What should I do if my order hasn’t been delivered yet?

The delivery time for your order is dependent on the delivery method chosen. Once your order has been shipped, you will be allocated a estimated delivery date.  We would advise you track you parcel here until your parcel has been delivered.

Your order can be delivered at any time between 09:00-21:00 Monday to Friday. Hermes will provide you with a 2 hour delivery slot on the day your order is manifested for delivery. If for any reason delivery cannot be made within the slot allocated you will receive a notification confirming when the driver will deliver your parcel.

If your estimated delivery date has passed and you have not received a notification advising you when delivery will be rescheduled, please contact the customer service team.

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