1. UNIQLO
  2. Uniqlo Customer Service
  3. Delivery
  4. Shipping

Q. What happens if I am unable to collect my Click & Collect order?




If you're unable to collect your order yourself, you can ask someone to collect it on your behalf. However, please note that they will need to provide a copy of your delivery confirmation email, a copy of your ID and the name of the receiver. This will need to be presented to our store advisor when collecting the order.

If you're unable to collect your order within 7 calendar days of it arriving in store, this will be returned back to us and a refund processed within 2 weeks.

You will receive an email notification notifying you that your Click & Collect order has left the store.
Was this information helpful?
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.
Please let us know why this article is not helpful.
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.