Q. What happens if I am unable to collect my Click & Collect order?
If you're unable to collect your order yourself, you can ask someone to collect it on your behalf. However, please note that they will need to provide a copy of your delivery confirmation email, a copy of your ID and the name of the receiver. This will need to be presented to our store advisor when collecting the order.
If you're unable to collect your order within 7 calendar days of it arriving in store, this will be returned back to us and a refund processed. You will receive your refund within 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s) at our warehouse.
If you're unable to collect your order within 7 calendar days of it arriving in store, this will be returned back to us and a refund processed. You will receive your refund within 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s) at our warehouse.
Related Q&A
- What happens if I am unable to collect my Click & Collect order?
- What happens once my Click & Collect order has been placed?
- What do I need to collect my Click & Collect order?
- How long do I have to collect my Click & Collect order?
- When will my Click & Collect order be ready for collection?
- What is Click & Collect?
Contact UNIQLO UK
CHAT SUPPORT Operating Hours:
Monday-Friday: 9am-4:30pm
Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.
Monday-Friday: 9am-4:30pm
Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.
By Phone
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday
Closed: Christmas day and Easter Sunday
By Phone
0203 960 5299
Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday
Closed: Christmas day and Easter Sunday
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