How can we help?

If you're unable to collect your order yourself, you can ask someone to collect it on your behalf. However, please note that they will need to provide a copy of your delivery confirmation email. This will need to be presented to our store advisor when collecting the order.

If you're unable to collect your order within 7 calendar days of it arriving in store, you will receive your refund within 3-5 working days after the 7 days have elapsed. Please note, we are unable to extend your Click & Collect collection time period.