Q. Can I return more than one order in the same parcel?
As long as all orders are within the returns period and all return notes are included in the parcel, you're able to return more than one order within the same parcel. If you return multiple orders within one parcel, you will only be charged one return fee. Please only register one order in the Returns Portal and affix the one return label to the outside of the parcel.
Please include the information detailed below, inside the return parcel so that our Warehouse Team can process your return.
If you are using a QR code please include a handwritten note with the below. Alternatively, if you are using our returns label please include a note within with the below information.
1. Your Full Name
2. Your Order Number(s)
3. The product SKU code(s)
e.g. John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label). All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.
Please note that failure to follow the above guidance may lead to a significant delay in the processing of your refund.
Please include the information detailed below, inside the return parcel so that our Warehouse Team can process your return.
If you are using a QR code please include a handwritten note with the below. Alternatively, if you are using our returns label please include a note within with the below information.
1. Your Full Name
2. Your Order Number(s)
3. The product SKU code(s)
e.g. John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label). All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.
Please note that failure to follow the above guidance may lead to a significant delay in the processing of your refund.