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Q. Cancellation rights

Your rights under the Returns Policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2013.

You have a right to cancel a contract at any time within 14 (fourteen) calendar days; beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in accordance with the Returns Policy.

To exercise your rights to cancel a contract, you may use the model cancellation form available here, but it is not obligatory.

You can also inform us electronically by contacting our customer service team. If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. You must then return the goods to us along with the returns form as above before the end of the 14 days cancellation period.

You can also inform us of your decision to cancel by writing to our head office address:

UNIQLO EUROPE LTD,
311 Oxford Street
Mayfair
London
W1C 2HP

Please note this still does have to be within 14 (fourteen) calendar days from when you are in receipt of your order.

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