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Q. What is your online returns policy?

Should you wish to review UNIQLO's returns policy, please see this here.

What is the online returns policy?

You will have 28 calendar days from the date your order is delivered to return or exchange item/s from your order. For Click & Collect, this will be from the day the items arrive at your selected store. Exchanges are still allowed in our UNIQLO stores but returns of item(s) purchased online will not be accepted. Should you wish to return and receive a refund for your online order, you can do so by clicking here. Please note orders placed with PayPal & KLARNA  cannot be refunded or exchanged in any of our UNIQLO stores and will have to follow our online returns procedure.

As a reminder, due to hygiene reasons inner/underwear/swimwear or face-masks cannot be returned or exchanged.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.



What is your exchange policy?

You can exchange your goods at any UNIQLO store within the country of purchase. You can make the exchange for a combination of products of your choice providing it is priced the same or higher than their original purchase. If you want to purchase additional products then this will be treated as a new purchase, separate from the product that is being exchanged. Please ensure that the goods are in resalable condition and that you bring your invoice / in store receipt as proof of purchase within 28 days from the date of purchase. Please note orders placed with PayPal & KLARNA  transactions cannot be refunded or exchanged in any of our UNIQLO stores and will have to follow our online returns procedure. Additionally exchanges cannot be made online. All standard conditions apply.


What will be the cost of my return?

The return amount will be a fixed fee; £2.95


What if I feel my item(s) is faulty?

If you have made an online purchase and you are unhappy with your purchase due to a defect arising out of a manufacturing fault, please do get in contact with us through our Contact us form (select topic: PRODUCT RECEIVED - my item is faulty). Please do provide as much information as possible concerning the Product and the order.


Why do you charge a £2.95 returns fee?

Our mission is to deliver LifeWear products to all of our customers and to continue to provide good value for money. In line with this, we are also aiming to redefine sustainability, meaning UNIQLO would like to influence a positive change inviting everyone to move away from the current cycle of purchasing and returning, and be more conscious of the impact such a cycle is having on our environment. To support this, we have introduced several new tools such as 'My Size Assist' and 'StyleHint', to enable customers to make a more informed decision when choosing our products. Should you still decide to change your mind, we would also like to remind you that you can exchange your goods at any UNIQLO store within the country of purchase.

This will be a challenge for all, but if we achieve our end goal which is to reduce returns overall, we will succeed in becoming more sustainable.

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