2. Uniqlo Customer Service
  3. Return/Exchange
  4. Online Orders

Q. What is your online returns policy?

Please review UNIQLO UK’s returns policy here: Return Policy.


What is the online returns policy?

You will have 28 calendar days from the date your order is delivered to return or exchange item/s from your order (for Click & Collect, this will be from the day the items arrive at your selected store). Exchanges can be made in any UNIQLO UK store but returns of items purchased online will not be accepted in store. Should you wish to return and receive a refund for your online order, you can do so by using our Returns Portal.

Due to hygiene reasons inner/underwear/swimwear or face-masks cannot be returned or exchanged.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.

What will be the cost of my return?

The return fee is a fixed fee of £2.95 per order.

Make a Return

Click the button below to access the Returns Portal and register the item(s) you wish to return from your order. You will need your order number and email address. 
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What if I feel my item(s) is faulty?

If you have made an online purchase and you are unhappy with your purchase due to a defect arising out of a manufacturing fault, please do get in contact with us through our Product Issue Support form (select topic: PRODUCT RECEIVED - my item is faulty). Please do provide as much information as possible concerning the product and the order.

Why do you charge a £2.95 returns fee?

Our mission is to deliver LifeWear products to all of our customers and to continue to provide good value for money. In line with this, we are also aiming to redefine sustainability, meaning UNIQLO would like to influence a positive change inviting everyone to move away from the current cycle of purchasing and returning, and be more conscious of the impact such a cycle is having on our environment. To support this, we have introduced several new tools such as 'My Size Assist' and 'StyleHint', to enable customers to make a more informed decision when choosing our products. Should you still decide to change your mind, we would also like to remind you that you can exchange your goods at any UNIQLO store within the country of purchase.

This will be a challenge for all, but if we achieve our end goal which is to reduce returns overall, we will succeed in becoming more sustainable.

When will I receive my refund?

When sending your return at an Evri ParcelShop, you should have received a ParcelShop receipt. You can check the progress of your return by using your Evri Parcelshop receipt number here: www.evri.com/track-a-parcel.

If your Evri tracking shows ✔Returned then your refund can take up to 14 days from the date we have received your ✔Returned parcel. You will receive a refund confirmation email once your refund has been processed.

When returning using a different courier of your choice, your refund can take up to 14 days from the date we have received your parcel.
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