I haven’t received the £5 in-store voucher, what should I do?

Q. I haven’t received the £5 in-store voucher, what should I do?

The voucher can take up to 24 hours to be received. If its been more than 24 hours, please contact us here

In order to help you, we will need your App Member ID which can be found in the “My Account” section of your account, below the barcode. Please include this in your email when contacting us or have it to hand if you call us.

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CHAT SUPPORT Operating Hours:
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Saturday-Sunday: 10am-5pm
Closed : Christmas Day and Easter Sunday.

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Closed: Christmas day and Easter Sunday

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Customer Care Operating hours: Mon-Fri: 09:00-16:30
Closed: Christmas day and Easter Sunday

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Q. I haven’t received the £5 in-store voucher, what should I do?

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