Help

Help UNIQLO Help

 
  1. Help
  2. /
  3. STORE
  4. /
  5. RETURNS & EXCHANGES
  6. /

Q. What is your store returns policy?

Please retain your receipt. UNIQLO is always happy to exchange or refund all item(s) via the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 28 days from the date of purchase. This includes purchases made in store paid via Google and Apple Pay.

Please be advised, however, that the following item(s) cannot be returned:

1. Innerwear/underwear/swimwear/masks due to hygiene reasons
2. Personalised item(s) (e.g. altered)

An exception can be made for items deemed faulty and cannot be fixed or replaced by the store as per Consumer Rights Act 2015.

If you do not have your original receipt, we will allow customers to make a like for like exchange for the same item, or for the current value of the item, whichever is lower at the time of return; for example, you can change the size or the colour of an item.

We can only accept returns or exchanges for items purchased in-store in the UK. Please note, returns can only be done at the store where the purchase was originally made. Exchanges can be processed at any UNIQLO UK store.

This does not affect your statutory rights.

Was this information helpful?

No
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
This is for feedback only and not monitored by our Customer Service team)