: To use our FAQ, you can select the category that is the most related to your query. Alternatively you can use the search bar at the top of the FAQ screen and type your query.STEP 2
: If you have selected a particular category, you will then be presented with a list of questions within that specific category. If you used the search bar function, our FAQ search engine will display all content related to your query.STEP 3
: Once you have selected the question, the FAQ will then present you with the answer. We hope you have been able to resolve your query. Please share your feedback by answering yes or no to the question, “was this information useful” at the bottom of the FAQ question.
If not, please continue to the next step. We kindly ask that you share feedback as to why your query wasn't resolved to help us improve our service.STEP 4
: We’re sorry you have not been able to get an answer via our FAQ’s. For a quick response, we have a range of other ways you can get support. To connect with a member of our team, please scroll down to the bottom of the page. You can also reach us via email where we aim to respond to your query within 24 hours.
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if you would like to contact us via email.
We also provide a Chatbot (24 hours availability) and LiveChat (9am - 6pm Monday to Friday and 10am-5pm Sat and Sunday) services to help assist with your query.
For a quick guide on how to use our Chatbot or LiveChat service, please click here