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Q. Our Extended Returns Policy

What is the extended returns policy and what are my options?

Purchases made between October 9th 2020 - November 30th 2020
All purchases, including online orders and in-store purchases will be eligible for exchange or refund until May 10th 2021. Please ensure you bring your receipt/invoice with you alongside the product you wish to return or exchange. Failure to provide proof of purchase may result in your request being declined.

Please note, online orders placed via PayPal and Klarna cannot be returned or exchanged in store and must be returned to our warehouse.

Purchases made after December 1st 2020
In-store purchases will be eligible for refund or exchange until May 10th 2021.

If you wish to receive a refund, this can only be performed at the store where the original purchase was made. Please ensure to bring a proof of purchase. Failure to provide a proof of purchase may result in your request being declined.

Online orders cannot be refunded in any store and only an exchange will be offered. Should you wish to receive a refund, this must be returned to our warehouse.

Please note, online orders placed via PayPal or Klarna cannot be exchanged or refunded in store and must be returned to our warehouse.

Purchases made on/after April 12th 2021
Our normal policy returns where you will have 28 days from the date you receive your product to have a refund or exchange performed.

For more information on our return's policy, please click here


What do I do if I feel my item(s) is faulty?
If you have made an online purchase and you are unhappy with your purchase due to a defect arising out of a manufacturing fault, please do get in contact with us through our Contact us form (select topic: PRODUCT RECEIVED – my item is faulty). Please provide as much information as possible concerning the Product and the order.
 

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