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Q. My order is delayed

*Due to high demand, the processing of some orders might be delayed. If your order was placed on or after January 18th 2021, please allow 10 working days (excl. weekends and bank holidays) for this to be delivered. Any orders placed after this date, please allow 4-6 working days for delivery

I have not received my shipment confirmation email, where is it?

We're experiencing a high demand for orders which has resulted in the delay of processing of orders. Our teams are working tirelessly to ensure your order is dispatched as soon as possible.

Please allow 8 working days from the date you placed your order to be be processed and for you to receive your shipment confirmation email.

I am thinking of placing an order today. When am I likely to receive it?

Please allow 4 working days to receive your shipment confirmation email. We aim to have your order delivered within 6 working days (excl. weekends and bank holidays) from the date your order is placed.

My order has been shipped but I have still not received it?

The delivery time for your order is dependent on the delivery method chosen. Once your order has been shipped, you will be allocated an estimated delivery date. We advise you to track your parcel here until your parcel has been delivered. Please allow up to 24 hours from when your order has been dispatched to be able to track your parcel.

If your estimated delivery date has passed and you have not received a notification advising you when you should expect your delivery, please contact our customer service team.

Please note, our customer services team are dealing with an exceptionally high volume of query's at present, therefore our response timeframe will unfortunately be longer. Please be assured that all queries will be responded therefore we kindly ask you not to send multiple emails.

When and how can I contact you?

You can contact our Customer Service team via the below channels:

Phone: Monday to Sunday 9am - 6pm

Email: Monday to Sunday 8am - 9pm

The easiest and fastest way to receive a response to your enquiry is via our FAQ pages and selecting the chat support function at the bottom of the page:

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