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Q. Christmas Guide 2021

Christmas Guide 2021

Christmas returns policy

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We’ve extended our returns period just for the festive season, purchases made between 15th November 2021 and 17th  December 2021 can be returned up until 14th January 2022. UNIQLO would be happy to offer an exchange or refund (by the original method of payment). Please be aware that refunds can only be processed at the original store of purchase. Online purchases can only be exchanged in-store.

Please note: Orders placed via Klarna and PayPal cannot be refunded or exchanged in any of our UNIQLO UK stores and must be returned to our warehouse.

If you require a refund, you will need to return this to the warehouse. Please ensure item(s) are returned in a resalable condition (with original packaging, tags and/or labels). As advised in our returns policy, the following item(s) cannot be returned: 1) Innerwear/underwear/swimwear/masks due to hygiene reasons 2) Personalised item(s) (e.g. altered). To see our returns policy, please click here

Common queries
What if I placed my order outside of the suggested period? Will the estimated delivery date still be the same?
Please note that the suggested lead times are based on the latest status of the carrier network. In order to avoid any disappointment, we would recommend you to always place your order following the Christmas delivery table.

What is the status of my order?
Once your order has been placed, you can track the status of your order by visiting our tracking page. Click here to be directed to this page. Please note you will need to have your order number to track the status of your order.

When will my order be delivered?
Deliveries can take place between 09:00-21:00 on the date of delivery. You will be given a 2 hour ETA on the morning of your expected delivery date. Please check your tracking for the latest delivery updates as this is subject to change. 

Do you offer gift cards?
Unfortunately we do not offer gift cards at this time.

Do you offer a gift wrapping service?
We do not offer a gift wrapping service however gift bags are available to buy online. Click here  to view our gift boxes. Please note our gift boxes will come flat and will need to be constructed upon delivery.

Do you offer gift receipts?
We do not offer gift receipts and so all pricing tags will be visible on each item delivered. However for in-store purchases, we do offer gift receipts.

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