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Q. My order number is not recognised




Since changing to our new shopping website, our order numbers have changed!
 
Order DateOrder Number Format
Orders placed before August 6th 2024
A01234567
Orders placed after August 6th 2024
12345678912345678912-3456789



 

How to Return


For each order number format, we have different returns processes. Please read below:

 
Order Number FormatReturns ProcessReturns Guide
A01234567
Can only be returned using our previous process via Returns Portal.
Click here
12345678912345678912-3456789
Can only be returned through the "Order History" page of your UNIQLO Account or Guest Account. Log in here.
Click here
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